This course module is intended to equip you with skills and attributes that will enable you process information and communicate effectively at work place.
By the end of the unit you should be able to
- recognize importance of communication at work place
- develop necessary skills for effective communication
- Use different modes and forms of communication
- develop the necessary writing skills for various documents
- apply official etiquette, protocol and diplomacy at work place
- cope with emerging issues and trends in communication
- Teacher: Wafula Juliet